Cancellation Policy

We have a customer friendly 1 day return & 2 days exchange policy:

Refunds will be issued only via PayU links and no other medium.

Return request will only be accepted through the order management page in your account

Domestic Cancellation Policy:

  1.  If unfortunately, you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel.
  2. If you cancel your order before it is shipped, we will refund you the entire amount.

International

Order placed can be cancelled within 24 hours only.

1. If you cancel your order, we will refund the amount with 5% deduction from the whole amount as there will be Payment transaction fees charged.

2. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on info@kapdey.com. The shipping charges for sending the product back has to be borne by the customer. 5% of Payment transaction amount will be deducted from the refund.


3. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us.

Product should have its original tag

Product should be in its original packaging

Product should not be washed or worn.

In case of size issue, you are required to notify us for the same within 24 hours upon receiving your order.


4. The amount refunded to you would be only for the products and not for customisation and shipping.

5. We unfortunately do not have exchange policy for the international customers.

6. Order placed can be cancelled within 24 hours only.

7. Once the product goes into customization process the order cannot be cancelled.

8. When you opt for customization with your order you can cancel the customisation within 48 hours only.

9. For Returns - Freight charges and custom duty to be borne by the customer.

10. Please note that a complete seal packed parcel unboxing video is mandatory to be eligible for any replacement or return of broken/missing/damaged items.

- Once the order is placed, it takes 15 to 20 working days to dispatch after placing the order.

- If customization is added it will take more 4 to 5 working days to dispatch.

- So, the estimated time would be 20 to 25 working days for the order to get delivered. You will receive the tracking details once your order has been shipped.

- These timelines may be affected due to unforeseen situations. Any other charges like import duty has to be borne by the customer.

-If the import duty is not paid by the customer the product will be destroyed/abandoned by the custom department and the refund will not be given for that particular order.

- If the shipping address is wrong or any mistake is made by the customer, then the customer has to make the extra payment for any changes in their address.

- Customer duty has to be paid within 2 days after the shipment arrives at your location/country.